Contact BrightBridge Support
Direct access to member services for BrightBridge Credit Union. Whether you are managing a legacy Merrimack Valley Federal Credit Union (MVFCU) transition or opening a new personal account, our New York team is available for both digital and in-person assistance.
Phone Directory
General Support: +1-212-555-6333
- Lost/Stolen Cards (24/7) Ext. 800
- Mortgage Servicing Ext. 420
- Commercial Lending Ext. 310
Secure Support
For account-specific questions, use the BrightBridge Credit Union online banking portal.
BrightBridge Credit Union loginService Hours
24/7 access is available via Merrimack Credit Union online banking and automated voice response systems.
Submit a Secure Inquiry to Our New York Team
To ensure your request is routed to the correct department, please select the appropriate inquiry type. For immediate assistance regarding fraud or account locks, please call our support line directly.
New Account Documentation
Bringing identification and proof of residency is required by federal regulations for all new member applications.
MVFCU Transition Support
Dedicated specialists are on-site to help Merrimack Valley Credit Union members verify their new BrightBridge accounts.
Visit Our Headquarters
123 Main Street
New York, NY 10001, USA
Transit Access
Accessible via major New York subway lines. Paid parking available in the building basement.
Arrival Preparation
- • Government-issued photo ID (Driver's License or Passport)
- • Social Security Number (SSN) verification
- • Current utility bill for proof of residency (New Members)
Financial Security Emergencies
For lost or stolen debit cards, please call +1-212-555-6333 and use extension 800 immediately. If you notice unauthorized activity, sign in to your brightbridge cu account and select "Dispute Transaction" to begin the formal clearance procedure.